Privacy Policy

1. Introduction

Neuralcraft ("we", "us", "our") operates an online school for AI development courses based in Bangkok, Thailand. We take the handling of learner information seriously and this policy explains what data we collect, how we use it, and the choices available to you.

This policy applies to visitors of our website and enrolled learners across all Neuralcraft courses. If you have questions about this policy, contact us at [email protected].

2. Data We Collect

When you submit our contact form or enrol in a course, we may collect your name, email address, phone number, and any message content you provide. We also collect limited technical information through cookies, described further in our Cookie Policy.

We process this data based on your consent when you submit a form, or based on our legitimate interest in responding to enquiries and delivering course content to enrolled learners.

Contact form submissions are retained for up to twelve months unless you request earlier deletion. Enrolled learner records are kept for the duration of course access plus a reasonable period for administrative purposes.

3. How We Use Your Data

We use collected data to respond to enquiries, deliver course access and materials, provide mentor feedback where applicable, and maintain our community support spaces. We do not sell personal data to third parties.

If you have opted in to receive updates about new courses, you may unsubscribe at any time using the link provided in those messages or by contacting us directly.

We may use anonymized, aggregated usage information to understand how our site and courses are used, in order to improve the learning experience.

4. Data Protection Measures

We apply reasonable technical and organizational measures to protect personal data, including secure storage practices and restricted internal access to learner records.

In the event of a data breach affecting personal information, we will take appropriate steps to notify affected individuals and relevant authorities as required under applicable law.

5. Cookies

Our website uses essential cookies for basic function and, with your consent, analytics or preference cookies to improve the experience. Full details are available on our Cookie Policy page.

6. Your Rights

• Right to access the personal data we hold about you
• Right to request correction or deletion of your data
• Right to request a copy of your data in a portable format
• Right to object to certain types of processing
• Right to withdraw consent at any time
• Right to lodge a complaint with the relevant supervisory authority in Thailand, the Office of the Personal Data Protection Committee (PDPC)

To exercise any of these rights, contact us at [email protected] and we will respond within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party services or resources. We are not responsible for the privacy practices of external sites and encourage you to review their policies separately.

8. Children's Privacy

Our courses are intended for individuals aged 18 and older. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it.

9. Policy Updates

We may update this policy from time to time. Material changes will be reflected by updating the date at the top of this page. We encourage you to review this policy periodically.